保安公司要想生存和發展,就必須提高自身服務質量,改變經營策略,以達到提升保安服務費、改善員工福利待遇的目的。
In order to survive and develop, a security company must improve the quality of its own service and change its management strategy in order to improve the service fee and improve the welfare of the employees.
加強隊伍管理,確保服務質量。確?;鶎臃株牨0卜盏馁|量是服務費提升的重要因素;是平衡客戶心理、價值提升的重要條件;是與客戶進行交流溝通,增強親近感和信任感的前提。保安管理者應切實做好隊伍管理工作,督導基層分隊認真做好本職工作,不斷提高自身業務知識、崗位技能和服務質量,為服務費提升工作打下堅實基礎。
Strengthen the management of the team to ensure the quality of service. Ensuring the quality of the security service of the grass-roots units is an important factor in the promotion of service fees; it is an important condition to balance the psychology of the customers and the promotion of the value; it is the premise to communicate with the customers and enhance the sense of closeness and trust. The security managers should do a good job of team management, supervise the grass-roots units to do their job conscientiously, and constantly improve their own business knowledge, job skills and service quality, so as to lay a solid foundation for the promotion of service fees.

注重方式方法,以勤補缺。在與客戶溝通協調時,單純的闡述有時很難收到預期的效果,可以通過致客戶函的方式向客戶闡明提升服務費的必要性和迫切性,并通過多年來建立的情感和良好合作關系,與客戶反復磋商交流;可以電話預約,掌握客戶的心情、愛好和投機話題,適時向客戶推介我司的服務優勢,介紹保安隊伍在日常工作和維穩處突中的成績,突出保安隊伍的作用和價值,突出保安工作的重要性和特殊性,尋找與客戶溝通的最佳時機;還可充分發動基層分隊的力量,先行與客戶溝通,根據客戶的想法再尋對策,知己知彼,有備無患。通過采用適當的方式方法,以點帶面,從心理、情感、動機、市場經濟等多方面去影響客戶,從而達到攻關目的。
Pay attention to the way and method, in order to make up the shortage. In communication and coordination with customers, the simple explanation is sometimes difficult to receive the desired effect. It can clarify the necessity and urgency of improving the service fee to the customer through the form of the letter of customer. And through the years of emotion and good cooperative relationship, we can consult and communicate with the customer repeatedly; can make a telephone reservation and grasp the customer's heart. Love and speculation, timely introduce our service advantages to our customers, introduce the achievements of the security team in daily work and stability, highlight the role and value of the security team, highlight the importance and particularity of the security work, find the best time to communicate with the customers, and fully mobilize the force of the grass-roots units. Quantity, first communication with customers, according to the customer's idea to find countermeasures, know yourself, know everything, prepare for trouble. By adopting appropriate methods and ways, we can influence customers from various aspects such as psychology, emotion, motivation, market economy and so on, so as to achieve the goal of tackling key problems.
做好溝通協調,建立良好協作關系。只有通過與客戶溝通交流,才能讓客戶明白提升服務費是保安企業生存的必要條件,是保障保安隊伍穩定、保障客戶安全的首要因素;才能及時了解基層分隊保安服務現狀,了解客戶的意見和要求,從而調整保安護衛方案策略??蛻舻暮侠硪笠撔慕邮?,及時加以落實整改。通過與客戶的溝通協作,讓客戶切實感受到我司的誠信度,了解我司的行業優勢和辦事效率,從而為服務費提升作好鋪墊,打好基礎。
Do a good job of communication and coordination, and establish a good cooperative relationship. Only through communication with the customers can the customer understand that the promotion of service fee is the necessary condition for the security enterprise to survive. It is the primary factor to ensure the stability of the security team and the safety of the customers. In order to understand the current situation of the security service of the grass-roots units, understand the opinions and requests of the customers, adjust the strategy of security protection plan. . The reasonable demands of customers should be accepted in an open mind and implemented in a timely manner. Through the communication and cooperation with the customer, let the customer feel the integrity of our company, understand the industry advantage and efficiency of our company, so as to lay the foundation for the promotion of service fee.
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