說話文明，通常是指說話要干凈、莊重，沒有粗俗不健康的習慣。和低他人的詞語，用語文雅通俗。說話用語要恰當，保安隊員要根據不同的服務對象、不同的環境。
Speaking civilization usually refers to speaking in a clean, dignified way, without vulgar and unhealthy habits. And the words of low others, the language is elegant and popular. Speaking words should be appropriate, security guards should be based on different service objects and different environments.
明了"良言一句三冬暖，惡語傷人六月寒"的道理。保安服務工作是與人打交道的工作，此項工作把話說好是非常重要的。
It is clear that "three words of warm winter, bad words hurt the cold of June". Security service is the work of dealing with people. It is very important to speak well.
語言這種"形態"是源于心，啟于唇的，它是人類彼此間用來表達思想，交流感情的一種特殊的實際工具，是人與人之間相互聯系的紐帶與橋梁。
The form of language is derived from the heart and lips. It is a special practical tool for the human beings to express their thoughts and communicate with each other. It is a link and bridge between people and people.
保安服務工作對語言表達的要求，是高于其它職業的，這是保安服務工作特點，所決定的對象（即是主人又是客人，保安隊員的每一句話都能給對方以一定的感受，產生一定的效果。盡管我們的商場的環境、設備、建筑物如何先進，能于保安隊員的素質差，或者說語言生冷。使客戶在心里上產生反差，望而深思，由此產生了對我們服務的不滿，惡至抵觸，我們就難以得到他們的理解，支持與配合，自然就會影響我們工作的開展。
The requirements for the language expression in the security service work are higher than those of other professions. This is the characteristic of the security service. The object (that is, the host and the guest, each sentence of the security team) can give each other a certain sense of effect and produce certain effects. In spite of the advanced environment, equipment and buildings in our shopping malls, the quality of the security guards is poor or the language is cold. In the heart of customers to create a contrast, look at the deep thought, resulting in the dissatisfaction of our service, the evil to conflict, we can not get their understanding, support and cooperation, naturally will affect the development of our work.
相反我們的語言親切，工作熱情，認真負責了，能夠動之以情，處之以理，能夠以禮吸人，以禮待人，得禮也讓人，使商戶客戶處處感到我們是在為他們服務，向他們留下美好的印象，從而得到他們的理解，支持與配合我們的工作，得到順利開展，這就說明，語言在整個保安服務工作中起著非同不可的作用。
On the contrary, our language is kind, enthusiastic and conscientious. It is able to attract people, treat people with courtesy, treat people with courtesy, and give people a gift, so that business customers feel that we are serving them, leaving a good impression on them, so as to get their understanding, support and cooperate with us Work has been carried out smoothly, which shows that language plays an indispensable role in the whole security service.
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